Terms and Conditions

The online store with the web address http://www.tisto.eu is an online store operated by the company Proton d.o.o., Podpec 89a 1352 Preserje

By using our website http://www.tisto.eu to purchase the items displayed on the website, express your agreement with the conditions below. If you do not agree to the terms, please do not make a purchase through the said website. The company Proton d.o.o. reserves the right to change the conditions and articles on the website http://www.tisto.eu at any time, without prior notice.

We only sell items online!

Personal collection of products is possible by prior arrangement at the address of Proton d.o.o. with payment in cash or in advance via proforma invoice to the transaction account of Proton d.o.o.

Prices

Prices in the online store are in euros and include VAT, unless otherwise stated. We reserve the right to change prices daily, unless otherwise stated. All prices, stock status and delivery times are valid only when they are confirmed by the seller by the TISTO online store.

The TISTO online store is trying to keep the data up to date, but despite the efforts, there may be inconsistencies with the actual situation. If the goods are not available, it is possible to cancel the order, of which the buyer will be informed.

Data

Data on concluded orders are stored in the internal system of the online store. Data protection and privacy is ensured by the online store of the company Proton doo The personal data entered on the website are necessary exclusively for the correct execution of orders and notifications. Your personal data will not be used and passed on to a third party.

legal notice

The TISTO online store and all data on the website are protected by the Copyright Act and may not be reproduced or used without the prior written permission of Proton doo Trademarks and logos of recognized companies are their property and are used only for informational purposes and easier understanding the content. All images are symbolic.

Warranty

All products on sale have a guarantee from the importer or manufacturer, as well as guaranteed servicing and spare parts in Slovenia. To claim the warranty and service maintenance, you can contact the nearest authorized service technician or directly to Proton d.o.o. When claiming the warranty, the warranty conditions stated on the warranty card, which must be attached to each product, or the warranty is contained in the invoice. The warranty is valid following the instructions on the warranty card, and upon submission of a copy of the invoice. The warranty does not apply to: consumables, batteries and small accumulators, diskettes, CD and DVD media, video and audio cassettes, light bulbs, fuses, etc.

The warranty does not apply to video and audio recordings, as well as computer programs and computer games, if the consumer has broken the security seal, or broken the wrapping foil or disclosed the serial number. Upon receipt, the buyer is obliged to inspect the goods and immediately notify Proton d.o.o. of any irregularities or damage and agree to replace the goods or refund the purchase price.

Terms of payment

Payment is possible by proforma invoice via transaction account, credit card, cash on delivery or cash on delivery.

With the selected payment after collection, you pay for the ordered goods upon receipt at the customer's address. When paying by cash on delivery, the cost of shipping and payment according to the current price list is calculated.

For the selected payment by proforma invoice, we will send you a pro forma invoice with payment details by e-mail. When the payment of the pro forma invoice arrives on our account, the delivery process starts within the agreed deadline. For items with a delivery time longer than 15 days, payment by proforma invoice is the only possible method of payment!

Return of goods

We enable the return of goods within 14 days of purchase and guarantee the return of your purchase price. Pursuant to Article 43 of the Consumer Protection Act, the buyer has the option to withdraw from a distance contract, or the consumer has the right to notify the company in writing within 14 days of withdrawing from the contract without stating the reason for his decision. The cancellation of the order is subject to the provisions of the general terms and conditions and the applicable legal provisions on the return of goods. The provisions of Article 43c of the Consumer Protection Act apply to the return of goods. Buyer suspensionthe so-called bidder shall withdraw from the contract within 14 days of receiving the shipment to the e-mail address info@tisto.eu or to the telephone number 01 3631 413, and at the same time inform him of the bank account number. For the timeliness of the withdrawal from the contract (invoice), the date of the postmark is taken into account, ie 14 days after the receipt of the contract (invoice). You must return the received goods to us undamaged, unused in the original packaging and in the same quantity within 30 days after you have notified us of the withdrawal from the contract. The return of the received goods within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. You must return the goods to us in the condition in which they were handed over to you at the address Proton d.o.o. Podpec 89 a, 1352 Preserje. If these conditions are met, we will refund the purchase price to the buyer as soon as possible, but no later than thirty days after receiving the notice of withdrawal from the contract! The cost of returning the goods upon withdrawal from the contract is borne by the consumer. The goods are returned unused, undamaged and in the original packaging

If the customer receives defective or damaged goods, he may return them within the statutory period of 15 days after receipt. The goods are returned to the company Proton d.o.o. unused, in the original packaging and in the condition in which it was when it was delivered to you. In this case, the entire purchase price is returned in cash, via postal order or transaction account, no later than 15 days from the return of the goods.

The buyer cannot return the ordered goods if the original packaging is open (for computer programs, computer games, and audio and video recordings), or if the label that protects the product from unauthorized interference is damaged (Article 43 of the Consumer Protection Act)

Proton doo is not obliged to accept the goods outside the warranty if the goods are damaged, defective or incomplete, unless the goods were in such condition before acceptance by the buyer and he immediately notified Proton doo of the defect. In case of refund, a copy of the original invoice must be attached. Return of goods outside the warranty framework must be made within fifteen days of receipt, which is considered withdrawal from the contract. The buyer is obliged to bear the costs incurred in returning the goods.

Possibility of errors

We reserve the right to make typographical errors on the website. We try to eliminate any errors as soon as possible.

The online store with the web address http://www.tisto.eu is an online store operated by the company Proton d.o.o., Podpeč 89a 1352 Preserje

By using our website http://www.tisto.eu to purchase the items displayed on the website, express your agreement with the conditions below. If you do not agree to the terms, please do not make a purchase through the said website. The company Proton d.o.o. reserves the right to change the conditions and articles on the website http://www.tisto.eu at any time, without prior notice.

We only sell items online!

Personal collection of products is possible by prior arrangement at the address of Proton d.o.o. with payment in cash or in advance via proforma invoice to the transaction account of Proton d.o.o.

Prices

Prices in the online store are in euros and include VAT, unless otherwise stated. We reserve the right to change prices daily, unless otherwise stated. All prices, stock status and delivery times are valid only when they are confirmed by the seller by the TISTO online store.

The TISTO online store is trying to keep the data up to date, but despite the efforts, there may be inconsistencies with the actual situation. If the goods are not available, it is possible to cancel the order, of which the buyer will be informed.

Data

Data on concluded orders are stored in the internal system of the online store. Data protection and privacy is ensured by the online store of the company Proton doo The personal data entered on the website are necessary exclusively for the correct execution of orders and notifications. Your personal data will not be used and passed on to a third party.

legal notice

The TISTO online store and all data on the website are protected by the Copyright Act and may not be reproduced or used without the prior written permission of Proton doo Trademarks and logos of recognized companies are their property and are used only for informational purposes and easier understanding the content. All images are symbolic.

Warranty

All products on sale have a guarantee from the importer or manufacturer, as well as guaranteed servicing and spare parts in Slovenia. To claim the warranty and service maintenance, you can contact the nearest authorized service technician or directly to Proton d.o.o. When claiming the warranty, the warranty conditions stated on the warranty card, which must be attached to each product, or the warranty is contained in the invoice. The warranty is valid following the instructions on the warranty card, and upon submission of a copy of the invoice. The warranty does not apply to: consumables, batteries and small accumulators, diskettes, CD and DVD media, video and audio cassettes, light bulbs, fuses, etc.

The warranty does not apply to video and audio recordings, as well as computer programs and computer games, if the consumer has broken the security seal, or broken the wrapping foil or disclosed the serial number. Upon receipt, the buyer is obliged to inspect the goods and immediately notify Proton d.o.o. of any irregularities or damage and agree to replace the goods or refund the purchase price.

Terms of payment

Payment is possible by proforma invoice via transaction account, credit card, cash on delivery or cash on delivery.

With the selected payment after collection, you pay for the ordered goods upon receipt at the customer's address. When paying by cash on delivery, the cost of shipping and payment according to the current price list is calculated.

For the selected payment by proforma invoice, we will send you a pro forma invoice with payment details by e-mail. When the payment of the pro forma invoice arrives on our account, the delivery process starts within the agreed deadline. For items with a delivery time longer than 15 days, payment by proforma invoice is the only possible method of payment!

Return of goods

We enable the return of goods within 14 days of purchase and guarantee the return of your purchase price. Pursuant to Article 43 of the Consumer Protection Act, the buyer has the option to withdraw from a distance contract, or the consumer has the right to notify the company in writing within 14 days of withdrawing from the contract without stating the reason for his decision. The cancellation of the order is subject to the provisions of the general terms and conditions and the applicable legal provisions on the return of goods. The provisions of Article 43c of the Consumer Protection Act apply to the return of goods. Buyer suspensionthe so-called bidder shall withdraw from the contract within 14 days of receiving the shipment to the e-mail address info@tisto.eu or to the telephone number 01 3631 413, and at the same time inform him of the bank account number. For the timeliness of the withdrawal from the contract (invoice), the date of the postmark is taken into account, ie 14 days after the receipt of the contract (invoice). You must return the received goods to us undamaged, unused in the original packaging and in the same quantity within 30 days after you have notified us of the withdrawal from the contract. The return of the received goods within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. You must return the goods to us in the condition in which they were handed over to you at the address Proton d.o.o. Podpeč 89 a, 1352 Preserje. If these conditions are met, we will refund the purchase price to the buyer as soon as possible, but no later than thirty days after receiving the notice of withdrawal from the contract! The cost of returning the goods upon withdrawal from the contract is borne by the consumer. The goods are returned unused, undamaged and in the original packaging

If the customer receives defective or damaged goods, he may return them within the statutory period of 15 days after receipt. The goods are returned to the company Proton d.o.o. unused, in the original packaging and in the condition in which it was when it was delivered to you. In this case, the entire purchase price is returned in cash, via postal order or transaction account, no later than 15 days from the return of the goods.

The buyer cannot return the ordered goods if the original packaging is open (for computer programs, computer games, and audio and video recordings), or if the label that protects the product from unauthorized interference is damaged (Article 43 of the Consumer Protection Act)

Proton doo is not obliged to accept the goods outside the warranty if the goods are damaged, defective or incomplete, unless the goods were in such condition before acceptance by the buyer and he immediately notified Proton doo of the defect. In case of refund, a copy of the original invoice must be attached. Return of goods outside the warranty framework must be made within fifteen days of receipt, which is considered withdrawal from the contract. The buyer is obliged to bear the costs incurred in returning the goods.

Possibility of errors

We reserve the right to make typographical errors on the website. We try to eliminate any errors as soon as possible.