Return of goods

Return of items

1. Carefully and accurately store all products, accessories and accessories in the original packaging. Multi-part kits must be returned in full. Avoid damage to the product, accessories and packaging intended for return.

2. Briefly describe the reason for the return on a piece of paper and add it to the package. The explanation will help us decide whether we can re-dedicate the product to another customer without major interventions. Also express a desire to replace the product or refund the purchase price. In the latter case, write down the bank account and the address and the name of its holder, where the purchase price can be returned.

3. it is appreciated that you enclose a copy of the originally issued invoice or delivery note in addition to the product. It is also acceptable to announce or make a return of the product via e-mail, telephone call or in person at our branch.

4. Return the suitably wrapped product to our address via the delivery service: Proton d.o.o., Podpec 89a, 1352 Preserje. We can also send a suitable delivery service to pick up the product intended for return or exchange. Just let us know your wish via email or phone call and have the product ready to pick up. This includes the appropriate wrapping of the product in the original packaging with the original accessories and accessories included

Important instructions for returning items

We enable the return of goods within 14 days of purchase and guarantee the return of your purchase price. Pursuant to Article 43 of the Consumer Protection Act, the buyer has the option to withdraw from a distance contract, or the consumer has the right to notify the company in writing within 14 days of withdrawing from the contract without stating the reason for his decision. The cancellation of the order is subject to the provisions of the general terms and conditions and the applicable legal provisions on the return of goods. The provisions of Article 43c of the Consumer Protection Act apply to the return of goods. The buyer notifies the bidder of the withdrawal from the contract within 14 days of receipt of the shipment to the e-mail address info@tisto.eu or telephone number +386 70 51 51 50, and at the same time informs him of the bank account number. For the timeliness of the withdrawal from the contract (invoice), the date of the postmark is taken into account, ie 14 days after the receipt of the contract (invoice). You must return the received goods to us undamaged, unused in the original packaging and in the same quantity within 30 days after you have notified us of the withdrawal from the contract. The return of the received goods within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. You must return the goods to us in the condition in which they were handed over to you at the address Proton doo Podpec 89 a, 1352 Preserje. If these conditions are met, we will refund the purchase price to the buyer as soon as possible, but no later than thirty days after receiving the notice of withdrawal from the contract! The cost of returning the goods upon withdrawal from the contract is borne by the consumer. The goods are returned unused, undamaged and in the original packaging.

If the customer receives defective or damaged goods, he may return them within the statutory period of 15 days after receipt. The goods are returned to the company Proton d.o.o. unused, in the original packaging and in the condition in which it was when it was delivered to you. In this case, the entire purchase price is returned in cash, via postal order or transaction account, no later than 15 days from the return of the goods.

The buyer cannot return the ordered goods if the original packaging is open (for computer programs, computer games, and audio and video recordings), or if the label that protects the product from unauthorized interference is damaged (Article 43 of the Consumer Protection Act)

Proton d.o.o. is not obliged to accept the goods outside the warranty if the goods are damaged, defective or incomplete, unless the goods were in such condition before acceptance by the buyer and he immediately notified Proton d.o.o. of the defect. In the case of a refund, a copy of the original invoice must be attached. Return of goods outside the warranty framework must be made infifteen days after receipt, which is considered a withdrawal from the contract. The buyer is obliged to bear the costs incurred in returning the goods.